Q: When will
my products be delivered?
A: Products are guaranteed to be delivered on the selected delivery date if the order is placed before 6pm on the same day. We will try our best to deliver the products within the selected time slot but it is not guaranteed in the unfortunate event of heavy traffic and severe weather condition.
Q: Can I make
a request to deliver my product on a specific time?
A: These requests can be arranged (with or without extra charges depending
on the time) by contacting us through Whatsapp or mobile although we cannot
guarantee that the request will be fulfilled.
Q: How far is
your delivery area coverage?
A: We provide flower delivery service to most major cities in Malaysia free of charge but an extra fee or minimum order amount is required for selected outskirts. If the recipient’s location is not located in our delivery area coverage, we will refund the money to our customers in full.
Q: What are
the available time slots and order cut off time for each of it?
Order cut off time
9am – 12pm
12pm – 6pm
6pm – 12am
Q: How do I
know if my products are delivered?
A: A picture of delivery
order will be sent upon request.
Q: Why is my product failed to be delivered”?
A: We do not hold any responsibility for any failed attempts of delivery
due to incorrect information given by sender, recipient not being able to
accept the products during the selected time slot or any other problems beyond
our control. Please contact us to make arrangement for re-delivery (charges
Q: How long
can the flowers to be kept for?
A: Fresh flowers usually last from 3 days to weeks, highly depends on
the environment, weather and maintenance or care from the recipient while
artificial flowers can last for years with minimal care.
Q: Do you
have a retail store available for walk-in customers?
A: Yes, KL/Selangor customers can walk-in to our retail store locating
at 23, Jalan BPU 6, Bandar Puchong Utama, 47100 Selangor. As for other states,
we are sorry to inform that we only offer delivery services for online orders.
Q: Do you
have any ready-made products for walk-in customers?
A: We prepare all our fresh flower products only after an order is made,
except for artificial flower arrangement.
Q: Why does
the actual product looks different from the pictures?
A: We will always try our best to arrange our products exactly like the
pictures, but we will not be able to guarantee it in the event of limited stock
of flowers from our supplier. In this case, we will replace them with the same
value of flowers and so it will look slightly different from the pictures. We
encourage customer to place an order day(s) before the delivery date to
increase the chance of securing the same flowers used in the pictures.
Q: Can you
customize my preferred flower design with a given budget?
A: Yes, we can do any customizations for our customers but please
understand that we will not be able to fully replicate the same flower design
especially if the given budget is lower than the actual price of product as there
will be less flowers used with the given budget. Please contact us for more information.
Q: Can I
cancel my order?
A: No, we do not accept any cancellations.
Q: Can I
return the products and get a refund?
A: No, most of our products are fresh flowers which are perishable
goods, so products delivered are not refundable.